Reference story - Country Villa

Shared workspaces create complexities 

In large healthcare organizations such as Country Villa, doctors and nurses often share client devices such as laptops and desktop but often use them for very different functions. This calls for a need to make the log-on and log-off process simple and efficient, while ensuring appropriate access control and maximizing security around resource and application delivery.
Without a product like RES PowerFuse, this can be a complex, manual process. Hospital IT administrators time and again choose default or out-of-the-box solutions to deliver resources to users across the network. These configurations do not meet security requirements, nor do they deliver best practices to the organization.

Administrators end up creating complex scripts and numerous policies to secure and control these resources. This not only adds to the management of the delivery, but is also not a scalable solution.
RES PowerFuse is an alternative, designed to ease complexity by delivering an efficient, consistent and predictable service offering to end-users within Country Villa’s many healthcare centers.
In 2007, Country Villa began its hunt for a Workspace Management solution. Administrators had become frustrated with their ScriptLogic desktop management, which made it difficult for Country Villa to maintain shortcuts. For example, the organization has dozens of printers in several locations being used by hundreds of users, and needed a way to deliver access to those printers based on multiple user options. Upon a review of workspace delivery solutions, Country Villa found that with RES PowerFuse, they were able to grant access to printers based on employee location, rather than an employee’s name. They experienced challenges with accessing files and folders outside the hospital’s network. With RES PowerFuse in place, a user could access and edit files from within the hospital’s secured network, but have read only access from home or a remote location.
Using RES PowerFuse in conjunction with their existing delivery infrastructure, Country Villa was able to deliver an efficient, consistent, predictable and personalized workspace to each user on shared devices throughout the organization’s many healthcare centers.

Ease-of-use and reliability to the rescue

End-users with diverse IT needs demand simple, automated personalization from a single management console. RES PowerFuse provides such personalization for every worker at an organization. The software prevents problems that arise when workers get access to unauthorized content, when there is no solution for safeguarding in place.

“One of the greatest benefits of RES PowerFuse is the consistent look and feel we’re able to deliver via the desktop,” said Mauricio Vejar, VP information technology for Country Villa. “We can customize set-up including logo, screensaver and wallpaper, and provide applications to different users based on what we want them to access. We can share a new application with a group, or just one user. RES PowerFuse is easy to manage, and makes me feel that when we roll out new tools, we’ll have full control over how we secure them, and who will have access to them. With RES PowerFuse, I can breathe easier.”

Growing pains

As more baby boomers come into their retirement years, the healthcare industry continues to grow. Country Villa is an increasingly busy place, and its employees need efficient technology that will allow them to make the best use of their time, especially when new users are being added to the network weekly.
As hospitals become busier places, the ease and speed at which they can deliver solutions that enable a network’s users to work quickly and efficiently is critical to patient care. RES Software’s ease of implementation aids healthcare organizations in their need for simplicity and predictability.

A healthy dose of compliance

 
Maximizing security was an important requirement from the start. HIPAA regulations require healthcare organizations to protect information, and RES PowerFuse protects Country Villa by policing which users access which applications. The product will track which application or process spawned another, leaving a clear audit trail. That information can be presented in a graphical format or exported into preformatted, easy to-understand reports.

A thriving future

Vejar is happy with his decision to implement RES PowerFuse, and says he counts on the software to work quickly.

“We’ve had great results in two years. Since deployment, upgrades have been faster and more powerful than previous versions. So far, the solution has proven well worth our investment. The most important thing to me is that it has worked every day. RES PowerFuse contributes to Country Villa’s greatness as an organization, both for our patients and our healthcare professionals.” 

The challenges

• Centrally managing hundreds of desktops at multiple locations across California
• Improving security around delivering applications and resources to users working on shared devices
• Improving scalability to keep up with the hospital’s growth in staff and facilities
• HIPAA regulations and restricting access on a case-by-case basis
  

The solution

• RES PowerFuse Enterprise Edition (User Workspace Management)
  

The benefits

• Reliability – With RES PowerFuse 2008, you have central control over the performance of all user workspaces, wherever they are in your network.
• Safeguarding the reliability of user workspaces prevents problems, and therefore saves time and money
• Easy to install and configure – All the personalization, security and reliability rules are stored in a single database and managed from a central console
• Consistency for users – Personalization can be applied to application access, customization, desktop look and feel, and environment giving users their own personalized workspace where and when they need it, with their settings always available
• Increased user productivity – In RES PowerFuse, Just-in-Time Personalization™ allows personalized workspaces to be presented to users without compromising the speed of their logon process. Users receive the necessary settings at the very moment the application is launched not all at once during the logon process

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