Warranty Group
The Warranty Group (TWG) is the world’s leading single-source provider for the underwriting, administration and marketing of service contracts and related benefits. With the global market intelligence of 2,000 employees in 36 countries, and with 45 years of experience, TWG develops industry-leading solutions for multiple markets. TWG has a twelve person IT staff that is responsible for approximately 500 desktop users across Europe. Around 300 users are thin-client desktops, 100 are standard PC desktops, and the remainder are remote users.
Having been a Citrix ‘house’ for seven years, the IT staff found that their Citrix environment had become very difficult to manage. The staff then began to work with RES Software Gold Partner, Alchemy Systems International, and rolled out a small pilot of RES Workspace Manager. Prior to implementing Workspace Manager, they were running five different desktops, and their number one goal was to have a single desktop strategy.
They now have a single desktop in eight different European countries and in each local language. The users feel in control of their desktop and the team is able to better manage user settings, drive mappings, applications and shared resources. Productivity has significantly increased, as users are now experiencing a ‘local’ desktop environment. In the past, the IT team received an average of 200 open support calls a day. Now, support calls have reached an all time low with an average of 40 open support calls a day, and none of them are related to issues with the thin-client estate. This marks a 100% reduction due to RES Software.
